Return policy

Our policy lasts 14 days. If more than 14 days have gone by since you received your order, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

To initiate a return request, simply contact us at contact@atmorus.com. If your order is still eligible under our return policy, we will provide you with the steps to follow for the procedure.

In some cases, only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged
* Any item returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, contact us at the following address: contact@atmorus.com.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at contact@atmorus.com.

Shipping
The return address may vary depending on the supplier of the product ordered. To return your product, please contact us first.

Shipping costs associated with returning your item are your responsibility. They are non-refundable.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.