Help and FAQ

To track your order, you must have your tracking number received in the shipping confirmation email and go to the tracking page: order tracking .

For more details on the procedure, please go to the " order tracking " page of our site.

Normally, the delivery of our rugs is estimated at 15 working days. This period may vary depending on various factors such as stock availability, delivery destination and transport conditions. We do our best to ship the rugs as soon as possible in order to satisfy our customers.

However, it is important to note that exceptional circumstances may result in unforeseen delays. Events such as bad weather, logistical issues or regulatory constraints may affect the initial delivery time. In such cases, we are committed to keeping our customers informed of any delays and finding alternative solutions where possible.

We also provide delivery tracking for our customers, so they can check the status of their order in real time. This allows them to stay informed about the progress of the delivery and make necessary arrangements.

Despite these possible variations in lead times, we strive to meet our commitment to deliver our rugs as quickly as possible, while ensuring their quality and integrity during shipping.

We are sorry to hear that your order did not meet your expectations.

Please note that our return policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

For more details, we invite you to consult our refund policy .

The images of our rugs are for illustrative purposes only. There may also be slight color differences due to the viewing angle, light or the screen of the device used to view our site.

Additionally, if you notice slight variations from the advertised size, this may be related to the manual measurement of the rugs.

Finally, depending on the size of your rug, we may be forced to fold it before shipping. However, don't worry: you can enjoy your rug without moderation, the creases will disappear over time.

We apologize for the inconvenience.

To find out all the information you need to clean your carpet, we invite you to consult the dedicated article on our blog.

Please consult our tips.

If you have not found the answer to your question in our help section, you can contact us using the contact form or at the email address contact@atmorus.com.

Our customer service team is here to help and will do everything possible to provide you with the necessary assistance as soon as possible. However, please note that response times may vary depending on the volume of requests we receive.

Thank you for your interest in our products and we look forward to assisting you.